Frequently Asked Questions (FAQ)

 

Have questions about auto glass repair, replacement, or calibration?


At Resilient Auto Glass, we’re here to help. As car enthusiasts and safety-focused professionals, we’ve answered the most common questions our customers ask about our services, materials, and process.

Our team evaluates each case carefully — if a repair can be done safely, we’ll recommend it over a replacement to save you time and money. The result is a clean, transparent finish that protects your investment and keeps your view crystal clear.

FAQ's

Do you repair or replace all types of auto glass?

Yes. We service all makes and models — from daily drivers to high performance luxury vehicles. Our technicians repair or replace windshields, door glass, back glass, quarter glass, vent glass, and sunroofs, including custom-cut glass for specialty vehicles.

Can a chipped windshield be repaired, or does it need to be replaced?

It depends on the size and location of the damage. Chips smaller than a quarter and away from the driver’s line of sight can often be repaired safely. Larger cracks or damage near the edge of the glass typically require full replacement to maintain safety.

How long does a windshield replacement take?

Most windshield replacements are completed in 60–90 minutes, including prep, installation, and cleanup. We use FSM DAT 30-minute urethane, a high-strength adhesive that allows for safe drive-away times in as little as 30 minutes once installation is complete. Additional time will be needed if vehicle requires ADAS calibration.

What is FSM DAT 30-minute urethane, and why is it important?

This premium, fast-curing adhesive meets or exceeds OEM and federal crash safety standards (FMVSS 212/208). It ensures your new windshield bonds securely to the vehicle frame, restoring structural integrity and allowing you to safely drive shortly after installation. 

Do you offer ADAS calibration?

Yes. Many newer vehicles are equipped with Advanced Driver Assistance Systems (ADAS) like lane-departure warnings, adaptive cruise control, and automatic emergency braking. After a windshield replacement, these systems require calibration — which we perform in-house to restore manufacturer accuracy.

Do you work with insurance?

Yes. We work directly with all major insurance companies to simplify your claim. In many cases, repairs are covered at no cost to you. Our team handles all the paperwork for a seamless experience. You can file a claim or give us call to set one up.

What if I don’t go through insurance?

No problem. We offer competitive out of pocket pricing for all services and provide a clear, upfront quote before any work begins. No hidden fees — ever. Get a quote now!

Is your work guaranteed?

Absolutely. Every installation comes with our Lifetime Workmanship Warranty for as long as you own your vehicle. We stand behind our materials, adhesives, and craftsmanship 100%.

Can you come to me?

Yes, we provide mobile auto glass service at your home, work, or other convenient location. Our fully equipped service vehicles allow us to perform professional replacements and repairs wherever you are in the Greenville Upstate area.

What areas do you serve?

We proudly serve drivers throughout Greenville and the surrounding Upstate area, including Travlers Rest, Greer, Simpsonville, Fountian Inn, Woodruff, Five Forks, Easley, Taylors and many more! – delivering professional, on-site service with the same precision and care as an in-shop installation.

What makes Resilient Auto Glass different from other shops?

We’re car enthusiasts who take pride in precision. Every job is performed using OEM-quality glass, FSM DAT 30-minute urethane, and factory calibration tools to ensure your vehicle leaves our care safer and stronger than before. Check out our lifetime warranty commitment!

Read what people say about their experience

5.0
Based on 70 reviews
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David Fourman
18:03 20 May 25
Good work and very fast!
Carly Lake
14:31 20 May 25
The service was very fast and efficient and they even cleaned the broken glass from out of my trunk, after my window was smashed. By far though, my favorite part of the whole experience was playing with the sweet little puppy in the waiting room!
Emily Curiel
20:40 16 May 25
Amazing job, good customer service! got my window fixed the job was left in great condition just like new! Highly recommend
dodo wowo
15:33 07 May 25
Great turn around time! I called sort of last minute because my car had gotten broken into and they were able to fit me in next day! Quality work too! Overall very happy with the whole experience, they made what would have been a much more stressful experience feel totally manageable!
Katie Driscoll
13:52 01 May 25
I can not recommend Mike enough! My sunroof shattered and fell in on me on my way to work Monday morning. I called Mike and he ordered a sunroof and was able to get it the next day. I dropped my car off on Tuesday, he made sure my car was in his shop before the rain came. He had my sunroof fixed in 1 day! He even cleaned my car up for me. Mike went the extra mile and fixed my drivers seat that was broken. He is absolutely amazing and very thorough. If I ever need any glass work done I will be calling Mike at resilient. Thanks again Mike!!
Ashley Jewell
18:26 30 Apr 25
Easy, efficient, and awesome! Michael found the perfect solution for my auto glass repair needs and I couldn't be more grateful. Would highly recommend!
gerald massengill
23:50 26 Apr 25
Our experience at Resilient was excellent. They are very knowledgeable, courteous and offered great service in a timely manner. I highly recommend Resilient Auto Glass.
AdamDe Baka
14:00 23 Apr 25
Absolute best shop and experience I’ve ever had. Mike is absolutely fantastic and is a car guy with great attention to detail! He got me OEM glass and the install was flawless, I cannot recommend him enough!
Michael Henry
02:07 15 Apr 25
Professional and efficient service! Very personable and great team!! I have already recommended them to others.
Response from the owner 14:16 17 Apr 25
Thank you, Michael! We truly appreciate the kind words. It was a pleasure helping you, and we're thrilled to hear you're already recommending us. That means the world to us!
susana garcia
01:16 15 Apr 25
Fast Service(he only took about 40 min!) , Mike was able to get me in the same day guided me on how to make the claim with my insurance company. Loved the waiting area. Very friendly family owned business!
Response from the owner 14:17 17 Apr 25
Thank you so much, Susana! We're glad we could get you taken care of quickly and that you enjoyed our waiting area. It was a pleasure walking you through the insurance process. We appreciate your support of our family business!

Your Go-To Auto Glass Service

Get in Touch

We’re here to help with any questions or concerns you might have. Reach out, and we’ll get back to you soon.

Email Us

Contact us with your needs, and we will promptly provide you with a quote.

Call Us

Have questions? Don’t hesitate to give us a call. We’re happy to assist you!

Visit Us

Feel free to stop by our office for any inquiries or to book a service.

Monday-Friday 8:00am - 6:00pm
Saturday Closed
Sunday Closed
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